FAQ
Product Information
Q: What materials are your products made from?
A:Our mugs, blankets, and jewelry are made with high-quality materials designed to ensure both durability and comfort. Each piece is carefully crafted to bring warmth and joy to your life.
Q: Are our mugs lead-free and food-safe certified?
A: Absolutely! All our mugs are lead-free and meet food safety standards.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days and shipped within 3-5 days.
Q: Do you offer express delivery?
A: Yes, we offer express delivery options for faster shipping. Please select your preferred shipping method at checkout.
Q: Do you offer international shipping?
A: Not at the moment, but stay tuned for future international shipping options!
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email so you can monitor its journey.
Returns & Exchanges
Q: What is your return/exchange policy?
A: We accept returns/exchanges within 30 days of delivery. Items must be unused and in original packaging. See our full Returns Policy.
Q: What should I do if my mug arrives damaged?
A: Contact us within 7 days of receiving your order, including a photo of the damaged item. We’ll arrange a replacement or refund.
Customization & Gifts
Q: Are your products customizable?
A: Yes! Many of our products, including mugs and jewelry, can be personalized to add that special touch. Whether it’s a name, a special date, or a custom design, we’re here to make it unique for you.
Q: Do you offer gift wrapping?
A: We currently don’t offer gift wrapping, but all of our products are packaged with care to make them feel special when they arrive.
Care Instructions
Q: How do I care for my products?
A: For our mugs, we recommend handwashing to preserve the designs. Our blankets are machine washable, but please check the care labels for specific instructions.
General Inquiries
Q: How can I contact customer service?
A: You can reach us at bubblesandheartss@gmail.com or through our Contact Form. We’re happy to help!
Q: Do you have a physical store or is it online only?
A: We are an online-only store, so you can shop with us anytime from anywhere in the UK!